We want you to be happy with the purchase you have made from us. If you are not completely satisfied, you may return the product to us and we will either refund, credit, repair/replace it, subject to the below terms and conditions.

All items are covered by a 6 month warranty (unless otherwise stated) which will be honoured directly by Baobab. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Baobab before a warranty claim can be accepted.

Kindly note the following to claim warranty:

  • Please re-package safely and include all original product packaging.
  • All software products are unfortunately not eligible for credit or refund once purchased.
  • Should a warranty sticker not be present on an item, the warranty is immediately null and void.
  • Baobab reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.
  • Baobab or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.

The warranty will no longer be valid, and Baobab will not be responsible for damage or injury of any kind resulting from:

  • Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
  • Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
  • Damage caused by a superior force (vis major) or if the product has been infested with insects or pests
  • If the product is physically damaged after it left the store
  • If water or liquid caused the damage to the product
  • If the warranty seal is tampered with
  • Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.

Click here to get more details on Returns and Refunds

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